Shipping policy

Processing time

 

Orders are processed and shipped within 1-2 business days. You'll receive a shipping confirmation email with tracking information as soon as your order ships.

 

Delivery time

 

Standard delivery within the United States typically takes 3-5 business days after your order ships. Delivery times are estimates and are not guaranteed, and may vary due to carrier delays or during high-volume periods.

 

Shipping costs

 

We offer free standard shipping on all orders over $50. Orders under $50 are charged a flat shipping rate, calculated at checkout based on your order weight and destination.

 

Order tracking

 

Once your order ships, you'll receive an email with your tracking number. If you haven't received tracking information within 2 business days of placing your order, please contact us.

 

Lost or damaged packages

 

If your package arrives damaged or does not arrive, please contact us at info@dogshaus.com  within 7 days of the expected delivery date so we can help resolve the issue.